fswin Privacy Policy

Introduction and Scope

fswin ("we", "us", or "the platform") places the highest importance on the privacy of its members. This Privacy Policy ("Policy") provides a detailed description of what information we collect from you when you use fswin's website, mobile app, or any related services, how that information is processed, and what rights apply to you.

Our services are intended only for individuals aged 21 and above. By registering with fswin, you are considered to have accepted the terms of this Policy. This Policy is an integral part of our Terms and Conditions and both documents should be read together.

Information We Collect

fswin may collect information about you in various ways. This information comes primarily from three sources: information you provide directly, information our systems collect automatically, and information received through third parties.

2.1 Information You Provide Directly

• Full name and date of birth
• Mobile number and email address
• Password (stored in encrypted form)
• National ID card or passport details (for age and identity verification)
• bKash, Nagad, Rocket, or Upay number (required for transactions)
• Any information you provide when contacting our support team

2.2 Automatically Collected Information

When you use fswin, our systems may automatically log the following information:

• IP address and device identifiers
• Browser type and operating system
• Browsing activity and session duration on the website or app
• Data obtained from cookies and similar tracking technologies
• Game results and betting history
• Transaction records and account activity

2.3 Information Received Through Third Parties

To prevent fraud, verify identity, and ensure responsible gaming, we may in certain cases verify information with third-party service providers. Any such data processing is carried out under strict contractual controls.

How Your Information Is Used

fswin uses collected information only for specific and legitimate purposes. Below we describe these purposes clearly:

When Information Is Shared with Third Parties

fswin never sells or rents your personal information to third parties for commercial purposes. However, in certain circumstances we may share limited information with the following parties:

4.1 Service Providers

Organisations providing payment processing (bKash, Nagad, Rocket, Upay), technology infrastructure, identity verification, and gaming software may receive information necessary to perform their functions. These organisations are contracted with fswin and are obliged to use information only for the specified purpose.

4.2 Legal Obligations

If we are required to disclose information due to a court order, a lawful request from law enforcement agencies, or any other legal obligation, we will do so. In such cases, fswin will endeavour to notify you as far as possible, unless prohibited by law.

4.3 Business Transfers

If any part of fswin's business or assets is transferred or merged, the relevant party will be obliged to maintain the same standard of privacy protection described in this Policy.

Cookies and Tracking Technologies

fswin's website and app use cookies and similar technologies. Cookies are small data files stored on your device that help the website remember your preferences and activity.

5.1 Types of Cookies We Use

• Essential Cookies: For maintaining login sessions, security verification, and keeping core services running. Without these, the site will not function properly.
• Functionality Cookies: To remember your language preference and other site settings.
• Analytics Cookies: To understand how many users are visiting which pages — this information is used to improve services.
• Fraud Prevention Cookies: To detect unusual login patterns or multiple accounts.

5.2 Cookie Controls

You have the ability to accept or reject cookies by changing your browser settings. However, disabling essential cookies may prevent many of fswin's core services from functioning properly.

Protection of Your Information

fswin has implemented industry-standard technical and organisational measures to keep your information secure. The key elements of our security framework are described below:

• SSL Encryption: All data exchanged between your browser and our servers is encrypted using SSL technology.
• Password Hashing: Your password is never stored as plain text — it is kept as a one-way cryptographic hash.
• Access Controls: Only authorised staff, and only for information necessary to their work, are granted access.
• Regular Security Audits: Our systems undergo regular security assessments.
• Data Backups: Secure backup systems are in place to recover information in the event of a server failure or other incident.

However, no system is entirely secure. If you suspect a security breach or notice unusual activity on your account, you should notify fswin's support team immediately.

Your Data Rights

fswin believes you should have control over your own information. Your key rights are described below:

7.1 Right to Access

You have the right to know what information we hold about you. By logging into your account, you can view your profile information. For detailed information, please contact our support team.

7.2 Right to Correction

You have the right to request correction of any inaccurate or incomplete information we hold about you. Most information can be updated by yourself from account settings.

7.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, due to legal obligations or ongoing transaction-related reasons, some information may not be possible to delete before the designated time.

7.4 Right to Object to Processing

You have the right to object to the use of your information for promotional communications or marketing purposes. Marketing messages can be stopped at any time from account settings or through our support team.

7.5 Right to Lodge a Complaint

If you have any complaint about our data processing, please contact us directly in the first instance. We will endeavour to resolve your concern as quickly as possible.

Protection of Minors' Information

All fswin services are intended only for individuals aged 21 and above. We do not knowingly collect information from any minor.

Age is verified at the time of registration. If we become aware that a minor has created an account, that account will be immediately closed and any collected information will be deleted without delay. Ensuring responsible gaming is one of our primary commitments.

International Data Transfers

Our servers and some service providers may be located in various countries. Even if your information is transferred outside Bangladesh, it will remain protected to the same standard described in this Privacy Policy.

For international data transfers, fswin ensures that:

• Adequate data protection laws exist in the destination country, or
• Appropriate contractual arrangements have been made with the transferring party to ensure the protection of the data.

Changes to This Policy

fswin may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will change.
• For significant changes, registered members will be notified via email or app notification.
• Continued use of the services after any changes will be considered as acceptance of the updated policy.

We recommend that you review this page regularly. To learn more about fswin, read the About Us page.

Privacy Contact

If you have any questions, feedback, or requests to exercise your data rights regarding this Privacy Policy, please contact fswin's support team. Our team is available in both Bengali and English, seven days a week, 24 hours a day.